Due to COVID, our shipping + processing times take a bit longer.  Please allow 1-4 days for orders to be processed. 

US Shipments typically arrive within 5-10 business days.

Worldwide Shipments typically arrive within 12-22 business days.

'RUFF' Luxe Collection Items are made-to-order just for you. We ask for up to 14 days for our artisans, Paco + Rene, to expertly craft these for you. We promise it's WOOF the wait!

*Since these are made-to-order, these items cannot be returned. We do allow exchanges on some items. 

If you have any questions, please send us an email to:

You can find our full Shipping Details and Returns + Exchanges Policies here.